AirWatch console tip: Device location reporting
As certified AirWatch experts, our team receives a number of common questions from users trying to maximize the value of their EMM platform. One in particular revolves around device location reporting. Have you ever gone into the AirWatch Admin Console to see where a lost iPhone or Android device is located, only to see the message that the device hasnâ€™t â€śreportedâ€ť its location? If so, there are a couple of things you can do that should bring that device back into view.
Check Privacy Settings
Ensure the Device Is Checking in
It isnâ€™t clearly indicated in the AirWatch documentation, but for a device to check in at the proper time intervals, The AirWatch Agent has to have been fully activated at enrollment. This should happen as part of the â€śclick-throughâ€ť during the enrollment process by the user. However, if he/she fails to answer one of the dialog questions to â€śtrustâ€ť or â€śallowâ€ť the agent to manage the device, the agent wonâ€™t check in even though it will show as enrolled. To fix this on a device that isnâ€™t reporting location, simply navigate to Devices/List View and click on the device name to bring up the Details View. From there, click on the More button on the upper right corner of the console window and select â€śRequest Device Check-In.â€ť This will push a notification to the device that, when opened, will open the Agent to provide the needed check-in and refresh the GPS location information.
You can automate this by creating a compliance policy for â€śDevice Last Seenâ€ť setting a time frame that is suitable. Then, choose â€śCommandâ€ť under the Action tab of â€śRequest Device Check-Inâ€ť using the default message or creating your own. The message content isnâ€™t critical given that simply opening the notification message will trigger opening the Agent and the check-in.
Do you have an EMM question or issue youâ€™d like resolved? Email email@example.com, and it could be featured in an upcoming Airwatch console tip post!
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