Frequent Asked Questions

With more than a decade of experience helping companies manage mobile devices and all critical endpoints, Tech Orchard has compiled answers to some of the most frequently asked questions by companies considering the transition to the digital workspace. For more personalized information regarding your unique business case, contact us at

VMware’s AirWatch is a legacy MDM (Mobile Device Management) platform that specifically managed mobile devices. To date, it has evolved into VMware’s Workspace ONE platform, which is now considered an UEM (Unified Endpoint Management) platform. Not only does the platform manage mobile devices, it manages multiple types of endpoints (mobile devices, laptops, desktops) on internal and external networks. Currently, the most popular managed operating systems include iOS, Android, Windows 10, MacOS, Windows Rugged and Chrome OS.

For more information, check out simple Workspace ONE FAQs.

A corporate-owned device does not intrinsically imply your corporate data is protected. A UEM (unified endpoint management) platform defines and enforces the security standards that protect your data. It provides full lifecycle management starting with onboarding new devices, ensuring devices meet minimum security requirements before being configured to access corporate data. Critically, it also serves to ensure devices can be remotely wiped if lost or stolen.

A new deployment of VMware’s Workspace ONE will not cause “down time” or reduce productivity. Once an end user completes their device enrollment into Workspace ONE, they will automatically receive access to the profiles and applications that have been pre-configured via assignment groups. This streamlined and immediate accessibility helps streamline employee buy-in and can quickly result in increased output without sacrificing data security.

In many cases, Workspace ONE enhances the value of your existing IT tools and was designed to integrate with these tools rather than replace them. VMware recognizes that there is power in letting vendors leverage the Workspace ONE device management and an abundance of information already collected by the platform to help enforce compliance based on risk analysis and decisions made by a bolt-on solution.

On the other hand, you may realize a significant cost savings by replacing legacy siloed point solutions responsible for a single use (patching, imaging, config and profile management, etc.) that still rely on being connected to your corporate network or domain. With a UEM platform, these can all be consolidated and simplified into a single pane of glass to provide a more consistent experience for both your admins and end users.

The decision to build VMware’s Workspace ONE platform as a SaaS-based platform versus an On-Premise deployment is an important one. From an infrastructure aspect, “SaaS” refers to Workspace ONE’s deployment where certain components are hosted in the cloud. Administrators will be able to see the system settings according to the Workspace ONE edition purchased. “On-Premise” refers to deployments where your company hosts all Workspace ONE components and servers on your internal network. There are different advantages to each configuration. View VMware Workspace ONE Editions for more information.

In order to determine the best configuration for your organization, we suggest conducting a thorough evaluation with a VM Premier Partner. Multiple factors should be considered, such as implementation cost, maintenance cost, IT infrastructure and internal personnel availability. A Workspace ONE certified expert can help you use such criteria to make a cost-effective decision that fits your workplace needs.

Although you can have your IT team learn on the fly, deploying any new software can be tricky. It often comes with a steep learning curve, and there is no set playbook that applies to every situation. Laying the foundation and “internal plumbing” for implementing a platform that can manage every device your end users touch is critical. A successful deployment always starts with a careful strategy and design that relies on defined business outcomes that are then mapped to UEM features in the console. Leveraging Tech Orchard for Workspace ONE deployment and support services is a small investment to ensure you are achieving maximize ROI from a turnkey solution in a fraction of the time. Your engineers will shadow the deployment, gaining hands-on experience and knowledge that will help flatten the learning curve and serve as a lifeline throughout the entire project, from strategy to design to implementation and for essential post-deployment support.

No, but a standard Apple ID is required. It is recommended that this Apple ID is a distribution list and not used for any purposes other than downloading your APNs certificate. A separate standard Apple ID is also required for an Apple Business Manager Account (Apple DEP and Apple VPP) to manage Auto Enrollment/OOBE and application deployment. Apple Business Manager will require your company’s DUNS number to sign up, and the process will take 3-5 business days to complete.