We’re proud to share that Omnissa has been recognized in the 2025 Gartner® Critical Capabilities for DEX Management Tools report, following their placement as a Leader in the 2025 Gartner® Magic Quadrant™ for DEX Management Tools. This acknowledgment underscores Omnissa’s commitment to delivering exceptional experiences for employees across devices, roles and locations. Tech Orchard partners with vendors who excel in Digital Employee Experience (DEX) management, helping organizations optimize workflows, reduce friction and empower employees.

In this year’s report, Omnissa ranked among the top three vendors across all five evaluated use cases:

  • IT Support – 3rd (4.45/5): Omnissa delivers robust endpoint experiences, advanced workflows and automation, along with strong virtualization support.
  • Endpoint Operations – 3rd (4.35/5): The platform provides broad endpoint coverage and actionable insights that empower IT teams to proactively manage digital environments.
  • Experience Analysis – 3rd (4.30/5): Omnissa combines employee sentiment with technical performance data to help organizations deeply understand and improve digital experiences.
  • Employee Personas and Enablement – 2nd (4.35/5): The solution offers persona-driven insights and engagement tools, ensuring employees receive the right support based on their role, workstyle and preferences.
  • Device Lifespan Extension – 3rd (4.25/5): Omnissa is well positioned to help users thrive given its growing capabilities in IT sustainability and device optimization.

Why critical capabilities matter

While the Magic Quadrant evaluates overall vision and execution, the Critical Capabilities report takes a practical, use-case-focused view. For IT leaders and digital workplace teams, it provides a window into which solutions best align with strategic priorities.

Omnissa’s ranking across all use cases highlights the versatility of their DEX management capabilities. Whether your organization aims to reduce IT support costs, improve employee engagement or extend device lifespans, Omnissa delivers the tools and insights to drive measurable results.

What sets Omnissa apart

  • Endpoint Experience – The platform offers support for a broad range of devices and operating systems.
  • Workflows and Automation – Freestyle Orchestrator enables rapid creation of intelligent automations.
  • Employee Engagement – Integrations with Microsoft Teams, Zoom, Slack and more ensure effective, contextual communication.
  • DEX Score – The solution combines technical and sentiment data for a holistic view of digital experience.

Looking ahead

As employee experience continues to be a strategic imperative, Omnissa remains committed to innovation and partnership. Their recognition by Gartner validates the value they bring to organizations striving for more productive, engaging and resilient digital workplaces.

Tech Orchard works closely with Omnissa to help clients leverage these capabilities, from improving endpoint operations to enhancing employee experience with actionable insights.

Download the 2025 Gartner® Critical Capabilities for DEX Management Tools report or reach out to support@techorchard.com to explore how Tech Orchard and Omnissa can elevate your digital employee experience.