The work-from-anywhere norm of today’s business environment offers a lot of benefits, but also poses a considerable number of challenges. For IT teams, it can make it difficult to deliver a top-notch technology experience as you’re attempting to troubleshoot on myriad devices from afar. But given the battle for talent that organizations are facing, ensuring seamless delivery of information and access is crucial to employee satisfaction, from onboarding to long-term retention. VMware’s Digital Employee Experience Management (DEEM) software, available through Workspace ONE Intelligence, can help.
What is Workspace ONE Intelligence?
VMware Workspace ONE Intelligence is a cloud service built for the VMware Workspace ONE platform that provides deep insights, analytics and automation for the entire digital workspace. Together, these capabilities enhance digital user experience and strengthen security across the entire digital workspace environment.
What is DEEM in Workspace ONE Intelligence?
DEEM helps organizations better understand and analyze the employee experience within their digital workspace by providing insights about apps, operating system stability and performance. It also displays analytics for key performance indicators that impact employee experiences such as start time, shutdown time, logon and logout events.
DEEM harvests telemetry from desktop devices and provides data that allows businesses to take predictive actions. The Workspace ONE Intelligent Hub gets the data from devices and sends it to Workspace ONE Intelligence for display and interaction on the Devices and Apps dashboards. To harvest data, the Workspace ONE Intelligent Hub for Windows and macOS activates the collection of advanced desktop telemetry. Ultimately, DEEM is critical for delivering:
- Engaged and Productive Employees: Hassle-free digital experiences minimize disruption, frustration and time spent on opening tickets and solving issues. Happy employees are more productive and engaged and drive better business outcomes. Communicate with end users in a way they prefer and expect.
- Increased Efficiency and Agility: Proactively identify issues or predict them before users notice, quickly troubleshoot with contextual data, and resolve with automation. Reduce the number of tickets and the time spent on resolving tickets.
- Reduced Time to Resolution: Leverage in-context dashboards and reports to help IT admins focus root cause analysis efforts with relevant data, breadcrumbs, and stack traces capabilities. Resolve issues quickly with policy-based workflows.
Enrollment in Workspace ONE is a pretty straightforward and static process, but what if you have multiple use cases for devices being enrolled into your UEM — potentially with multiple ownership types like BYO, corporate-owned and COPE? And what if you have remote workers who require VPN access for app usage? It can be a strain on your Workspace ONE engineers to make sure such devices are in the correct Organization Group with the correct entitlements.
With the functionality available through Intelligent Hub and DEEM, you can send the end-user a quick survey and let the automation of Intelligence apply the appropriate tags, moving the device to the appropriate Organization Group depending on the answers received. Here’s how that process flow might look.
With automated tagging, your engineers can create Assignment/Smart Groups designed for your organization’s divisions, teams or small groups.
At this point, devices can be moved to specific Organization Groups depending on the answers from the survey. A user may have multiple devices, and your team can ensure each device resides within the proper Organization Group to receive entitlements.
Today’s IT needs deep end-to-end visibility into app performance, desktop and mobile device health, network performance, and more, with the opportunity to leverage this data to gather meaningful insights and take action. DEEM enables secure access to such an environment while providing employees with flexibility and choice that contributes to attracting and retaining top talent.
Contact us to learn more about how we can help you put DEEM to work in your business.
