Get paid to enable successful IT asset recovery with your end users

On average, an unsupported IT asset recovery disposition project — which may include smartphones, tablets, and laptops — hits 30% recovery. The remaining assets, including their inherent value and access to sensitive corporate data, are never returned. A key reason for this low success rate is that the person who has the asset is never prioritized.

To drive success, end users need simple and actionable guidance. This can take a few forms:

Allow end users to select a preferred recovery method to return their corporate-owned IT assets. Users may delay returning their devices due to easily avoidable obstacles, like not having access to a printer to print a return shipping label. Providing end users with the options and tools they need to successfully return their IT assets reduces the burden placed on them, simplifies the return process and increases recovery rates.
Communicate with end users in a way they prefer and expect. An unexpected email will not get high engagement. Proactively setting expectations and reaching out to end users using their preferred method of communication increases the likelihood of end user compliance with device return requests.
Integrate IT asset recovery and return processes with existing experiences and initiatives. Related to the need for expected communication channels, it is operationally efficient and a smooth end user experience to combine recovery efforts with existing IT workflows and technology.

Tech Orchard, partnering with Mobile reCell, provides software-driven solutions for corporate-owned IT asset recovery and focuses on these needs with its latest software advancements. Integrating Mobile reCell’s Recovery Platform with VMware’s Workspace ONE provides a solution that unifies the experience for end users and provides ease of delivery for IT leaders.

How it works

Mobile reCell’s Recovery Platform allows you to define and launch the flexible IT asset recovery options that fit your needs and those of your end users, helping ensure recovery success. These options include return-ready kits, retail drop-off, prepaid shipping labels, bulk shipping boxes for on-site recovery and employee purchase options. Inherent integration opportunities can then simplify the overall experience, pairing communication and workflow preferences while integrating IT asset recovery into other IT systems, including mobile and telecom services, endpoint security software and more, seamlessly. These systems can help Mobile reCell initiate recovery processes, drive end-user communication, and gather normalized and organized data from multiple sources.

An example of this connected experience

If your organization already leverages VMware’s Workspace ONE on your corporate-owned devices, integrating with Mobile reCell allows you to align your IT asset recovery program with existing workflows. When it’s time for an employee to return their device, they receive notifications regarding the return process in the same manner they receive other Workspace ONE notifications. This type of integration is an expected form of communication in a channel end users are familiar with, helping boost user compliance.

Mobile reCell’s automated software solution increases IT asset recovery rates by providing best practices and the tools to reduce the workload in logistics, processing and recovering IT devices. This helps organizations maximize efficiency while ensuring data security and recovering the highest value for retired assets.

Beyond these benefits, this offering also allows you to deliver a sustainable solution, which can be monitored through environmental reporting to visualize the impact your asset recovery program has on the real world and, in turn, how it helps fulfill your ESG (Environmental, Social and Governance) goals.