Supporting virtual applications and desktops in a fragmented environment where workers are using multiple devices from multiple locations has been a growing IT challenge. The work-from-anywhere world requires a new approach and employee-centric tools like ControlUp that are designed to deliver a frictionless digital employee experience for a distributed workforce.
ControlUp solves the end-user computing (EUC) challenges most frequently reported by today’s workforce. It also helps remediate troublesome work-from-anywhere issues, making it easier than ever to keep end users happy and productive. Let’s examine the top five issues in more detail.
1. Slow logons in EUC environments
Response: ControlUp solves lengthy logon durations by displaying detailed information about the entire logon process and giving you the tools to pinpoint the root cause of the logon slowdown. Furthermore, you can utilize ControlUp’s virtual assistant for contextual help to search for root causes.
2. Application performance issues
Response: ControlUp provides a simple and accurate way to obtain various application specific metrics. These include application load time, performance and user-experience metrics. Once you observe the performance and availability of an application, you can quickly fix issues with recommended remediation actions.
3. Work-from-home issues
Response: ControlUp Remote DX captures NIC speed, WiFi signal strength, and LAN latency to calculate total session latency. From here you can determine whether a home user needs to move closer to their WiFi router, upgrade their ISP bandwidth or something else to improve their digital experience.
4. Unified communications issues
Response: ControlUp provides synthetic testing to ensure UC applications like Zoom, Slack and Teams are running as expected and will send proactive alerts when the services are unavailable.
5. Slow virtual sessions
Response: ControlUp’s machine learning-based virtual assistant helps find the root cause of problems and provides a recommended action to quickly fix it. All this happens on the backend so that a user’s digital experience is pain free.
If your employees are experiencing any of these EUC challenges and you’re looking for an easier way to address issues while reducing the time and cost spend doing so, schedule a demo. We’ll walk you through scenarios to show how ControlUp can solve these issues in your environment.
