CEO Corner: Keep your business running smoothly 24/7 with mission-critical support

Many organizations operate outside the usual 8-5 Monday through Friday timeframe. These organizations require on-demand support — not a helpdesk that works when convenient.

Tech Orchard understands that when providing services at all hours, companies need support at all hours. Business interruption can be a critical risk that can’t wait for the next shift. That’s why we offer mission-critical support for VMware’s Workspace ONE to supplement our other Workspace ONE services. We provide proactive account management and priority access to senior-level VMware-certified engineers and architects who can help you keep your UEM/EUC environments running smoothly 24/7.

There are many good reasons to outsource support needs rather than relying on internal IT teams:

• Lack of resources. According to CISOs surveyed by Nominet, only about half of these leaders say they have enough budget, technology and talent to assess, rank and respond to risks in real time.
• Career stress. Workers in cyber careers report workplace stress levels much higher than the average American worker’s experience. Nearly half of these workers report poor work-life balance, and 89 percent don’t take full vacation days. They also worry about job security at a rate more than five times higher than average workers. The cumulative effect of this workplace stress costs employers an estimated $300 billion every year, according to the American Institute of Stress.
• Overwhelming workloads. More workers than ever are experiencing burnout, and the number of security practitioners reporting it is particularly high at 73 percent, according to a Ponemon Institute survey. It’s not surprising, considering that 88 percent of these workers told Nominet that they work more than 40 hours per week.

Tech Orchard has the knowledge of both Workspace ONE and our clients’ teams and environments that allows leaders to take pressure off internal teams to respond to emergencies at all hours. This benefits company leaders on all three fronts mentioned above, helping to ease the burden on workers and increase morale. Most importantly, Tech Orchard’s services provide peace of mind that any potential issue will be handled quickly and by trusted experts.

If your organization requires uptime all the time, let’s have a conversation about how Tech Orchard can make that possible. Send us a message or schedule a call.