Strategic partnerships and the power of AI integrations

The scope of work today’s information technology (IT) teams are tackling is both vast and deep. In addition to handling systems, tasks, data and workflows, the need for comprehensive security threads each of these responsibilities together. What’s more, the rise of artificial intelligence (AI) is transforming how we think about IT priorities, whose responsibility they should be, and how they can be enhanced and streamlined with the help of new technologies.

Unsurprisingly, IT professionals are leading AI adoption trends, with 95% using it weekly, with workers citing productivity increases, better quality of work, improved customer engagement, revenue increases and employee satisfaction improvement as the top five reasons for doing so, according to a report by Freshworks.

As a Managed Service Provider (MSP) for clients across industries, we’ve developed strategic partnerships with leading technology firms across a variety of services that complement the work we do helping clients seamlessly transition into modern management through the use of end-user computing infrastructure. AI integrations are at the heart of an increasing number of conversations about these types of partner offerings today.

Recently, one of our partner firms, TeraCrunch, shared a fascinating story about how LLM can truly transform the role of the help desk for various organizations. Check out the problem CEO Tapan Bhatt shared with me below, and click through to read the case study for details on this AI technology at work for one of TeraCrunch’s current clients.

From bottleneck to breakthrough: How a legal firm transformed its help desk operations with LLM automation

Imagine a bustling legal firm where staff inquiries pile up, response times lag and the help desk team is stretched thin. Now, envision the same firm where queries are resolved in seconds, the workload is streamlined and employee satisfaction soars. This isn’t a distant dream — it’s the reality achieved by a forward-thinking legal firm that embraced Large Language Model (LLM) technology to revolutionize its internal support system.

Discover how this transformation unfolded and the remarkable outcomes it delivered by reading the full case study: Automating the Help Desk with LLM Technology in a Legal Firm.

If you’re struggling with a particular piece of your IT team’s responsibilities, you’re not alone. Email me and I’m happy to share resources and make direct connections to any of our strategic partners, including to Tapan at TeraCrunch. Ultimately, we all do better when we’re willing to selflessly support one another!