This year, as employees grapple with stay-at-home orders and childcare duties, mobility has been paramount for businesses to continue running. Though many companies have made big strides in their remote infrastructure, it’s important to avoid the following mobility management mistakes that can affect security or user experience.
1. Not thinking of privacy first
In today’s world, privacy is important to everyone on some level. Your policies and settings should reflect the privacy of employees’ personal data while focusing on the security of company data. The Workspace ONE solution provides a privacy app that tells the end-user exactly what the company can see and track. This gives people peace of mind that Big Brother is not looking at private details.
2. Not developing a solid Mobile Device Usage Policy (MDUP) strategy
Personal devices can be magnets for malware, and you don’t want security threats accessing your corporate data or invading your infrastructure. Your MDUP strategy should include policies on how your enterprise will secure and manage devices, along with social media and traveling policies. It should also outline policies and best practices on keeping devices updated and how users will maintain device security on their end, including when outside the office.
3. Neglecting mobile device security
This step isn’t just to protect your enterprise from malware that infects mobile devices; your company needs to prevent corporate data stored on mobile devices from being accessed by threat actors. Mobility management solutions combine mobile security and management technologies to help lock down your devices and data. They also provide your enterprise with the necessary tools to administer security policies and send alerts from a centralized location, ensuring that all devices are complying with security regulations.
4. Sticking with current models forever
New mobile devices are being introduced to the market all the time. It may be tempting to stick with your legacy models if they get the job done, but sometimes, just getting the job done isn’t enough for business purposes. Newer devices may be equipped with new features and compatibility that can benefit your employees — and your bottom line. It’s also critical that your company establish a minimum OS (operating system) level — usually no more than two versions behind the current version. OS updates often contain crucial security patches that, if not installed, could leave your company’s devices wide open to data breaches.
5. Ignoring user experience
Employee experience is emerging as a strategic imperative as a growing number of studies find a direct correlation between a positive employee experience and business outcome. Poorly designed mobile solutions can kill productivity and frustrate employees. Provide users with a personalized experience such as a role-based app catalog that contains all of their business applications available through an industry-leading tool like Workspace ONE. When identifying mobile apps or choosing which mobile devices to deploy for your company, you need to consider how users will interact with them. If your employees can’t successfully operate a mobile solution, they will likely reject using them to get the job done.
Tech Orchard helps clients avoid these “don’ts” to provide a secure and user-friendly experience for employees. Reach out to us at email@example.com to learn how we can help your company implement best practices in mobility management.
Phil Poje | CEO, Tech Orchard
A serial entrepreneur with more than 30 years of executive leadership and ownership experience, Phil has a unique understanding of the challenges that exist within the rapidly growing technology sector. Contact him directly at firstname.lastname@example.org to discuss innovative ways for overcoming those challenges and propelling your organization to new levels of success.