B2M Solutions recently released its second report on the State of Enterprise Mobility. The results may surprise — and even alarm — leaders at companies whose employees rely on mobile devices and applications to do their jobs daily.
“We are no longer in a ‘mobile-first’ era of mobility where the enterprise encourages use of mobile and mobile applications,” the report says. “We are now in a ‘mobile-only’ environment, where mobile devices and applications in the hands of end-users are the key, and usually only, endpoints for managing the entire supply chain and revenue cycle for the enterprise.”
Some key findings from the report center around these issues:
- Failure rates of business-critical devices and applications are high.
- What should concern business leaders is the gap between the failure rates reported by end users and what IT sees as failure rates based on tools they use to monitor mobility.
- Of the companies surveyed, 96 percent have MDM/EMM in place — yet when asked if these tools are giving them the visibility and real-time analytics needed to properly support mobile devices and users, only two percent of IT respondents said the tools were meeting their needs.
Here are a few of the most startling statistics from the report:
- 51% of end users reported at least one mobile issue per month that impacts their ability to do their job.
- 80% of IT workers surveyed said only 5% to 20% of end users report problems monthly — which means one-third of issues, or more, aren’t being reported.
- 63% of end users said it takes 30 to 180 minutes on average to resolve each mobile issue. “During this time, it’s common for the end user to be unproductive, even completely unproductive, by not being able to work, resulting in increased costs for the company,” according to the report.
If legacy MDM and EMM systems aren’t performing, companies can benefit from looking into unified endpoint management (UEM). Tech Orchard is a premier partner of VMware AirWatch, which has developed the leading UEM technology available on the market: Workspace ONE. The integrated digital workspace platform offers a user-centric approach to enable IT to centrally manage and secure all endpoints (including desktops) running any OS (including Windows 10, macOS, and Chrome OS) and any app, across diverse use cases (corporate-owned and BYOD), all from a single holistic platform.
Workspace ONE also gathers data analytics that provide insights into user behavior, device usage and opportunities to improve efficiency — exactly what IT departments surveyed reported lacking. Additional statistics from the report show the discrepancies that arise when IT lacks access to such data:
- Of end users surveyed who experience mobile device issues, 95% say the company is negatively impacted by lost productivity due to mobile issues.
- Of IT workers surveyed, only 33% think the company is negatively impacted by lost productivity due to mobile issues.
If IT departments could harness better analytics, they would understand the full scope of how many and what type of issues end users experience, allowing them to prevent or minimize downtime for employees.
One final statistic for company leaders to chew on: 29 percent of end users surveyed who experience mobile device issues say these frustrations prompt employees to find new employment.
Lost productivity drains any organization. Losing employees due to inability to do their work on mobile devices is completely avoidable with the right setup. Workspace ONE’s powerful tools can help IT departments minimize downtime from mobile device issues. Give Tech Orchard a call to find out how Workspace ONE can work for your organization — and keep your employees productive at work.
Learn more about the State of Enterprise Mobility: Download the report here.