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enterprise mobility management

Tech Orchard Tips Follow-Up: Device location reporting in AirWatch

Back in February of last year, we issued a blog post on device location reporting, a topic that often comes up among our AirWatch users. Last week, we received the following email from a client working to troubleshoot an issue that arose when trying to configure this popular functionality.

Hi Randy,

As per your article, I have set up for automatic request to check in for devices. I can see devices last seen but when I got to the location tab it says the device has not reported any location to AirWatch.


In case you run into a similar issue, we wanted to share some additional tips for ensuring that you can track your devices via GPS Location Services as noted in our response to the client:

Hello M.P.,

I am glad to hear that you read the article and applied it to your environment. There are a couple of things that could be causing the disconnect:

  • The Privacy settings in All Settings/Devices and Users/General/Privacy must be set properly for your use types (either BYOD or Company Owned).
  • The Agent settings for the device OS (Apple or Android) should be set to have the Background Refresh checkbox checked (for example, All Settings/Devices and Users/Apple/Apple iOS/Agent).
  • Location Services must be turned on for the device. For Apple devices, tap Settings on the home screen and then Privacy/Location Services, making sure that the AirWatch Agent is listed under the “Share My Location” section. Unless you have your devices managed under a DEP profile, you won’t be able to mandate that the user doesn’t turn that off on his/her own.

I hope the above helps. If you have any further issues or any questions regarding details, you may consider creating a support ticket with AirWatch.


Randy Crenshaw, VP – Mobile Technology
Tech Orchard, LLC

Do you have a question about your AirWatch console we can answer? Or, are you interested in learning tips about a specific mobility issue? Email Randy at randy@techorchard.com for assistance and you could be featured in an upcoming blog post.

Google ordered to give emails to FBI as data access debate continues

For more than a year, the intense debate surrounding data access and control has raged on. After the San Bernardino massacre in December 2015, Apple and the FBI feuded about access to data on the iPhone 5C used by one of the attackers. Several other court cases touched on the subject of digital privacy throughout last year, including one we covered in our blog in December 2016 in which the Florida Court of Appeals bucked the trend of siding on behalf of protecting users by ruling that the government can force an iPhone user to release the passcode to unlock his/her phone. This week, privacy proponents have been dealt another blow.

On Friday, Feb. 4, a U.S. magistrate ruled against Google, ordering the tech giant to cooperate with FBI search warrants demanding access to user emails stored on servers outside of the United States. Given a recent ruling in favor of Microsoft in a similar case, the battle is likely far from over.

Reuters writes:

U.S. Magistrate Judge Thomas Rueter in Philadelphia ruled on Friday that transferring emails from a foreign server so FBI agents could review them locally as part of a domestic fraud probe did not qualify as a seizure.

The judge said this was because there was “no meaningful interference” with the account holder’s “possessory interest” in the data sought.

“Though the retrieval of the electronic data by Google from its multiple data centers abroad has the potential for an invasion of privacy, the actual infringement of privacy occurs at the time of disclosure in the United States,” Rueter wrote.

Google and others had been hoping that the Microsoft ruling would create some legal guidance for similar cases, as the laws on the books pertaining to such issues, including the Stored Communications Act of 1986, are outdated and insufficient. As abstract property in the form of data continues to be a bone of contention, intervention by Congress or the Supreme Court may be necessary to help put an end to the data access debate. In fact, Judge Susan L. Carney who presided over the Microsoft case highlighted this in her ruling:

“We recognize at the same time that in many ways the [Stored Communications Act] has been left behind by technology. It is overdue for a congressional revision that would continue to protect privacy but would more effectively balance concerns of international comity with law enforcement needs and service provider obligations in the global context in which this case arose.”

In the meantime, companies are encouraged to take steps to protect the data on company-owned and BYOD devices through enterprise mobility management to help avoid unnecessary conflict that continues to surround this critical issue. Contact our team for help determining the right solution for your organization.

Top 5 mobility predictions for 2017

Mobility Predictions for 2017

Each year, we take a moment to reflect on recent experiences helping companies discover meaningful mobility and detail our expectations in this space for the coming year. Below are not only our top five mobility predictions for 2017, but quick tips on how you can address them in your organization. Read More

How a Florida court ruling impacts digital privacy

Early this year, we all watched the legal battle between Apple and the FBI unfold about access to the iPhone 5C used in the 2015 San Bernardino massacre. The feud ended, at least temporarily, on March 28 when the FBI withdrew its case from the courts after a third-party managed to unlock the device. With no real resolution provided, additional court cases have popped up surrounding the critical issue of digital privacy, and this month, the Florida Court of Appeals ruled that the government can force an iPhone user to release the passcode to unlock his/her phone. Read More

Dropbox Business looks to increase enterprise security

As part of a comprehensive mobile strategy, many companies today choose to use one of a number of popular cloud-based file storage solutions, like Box, Dropbox or Google Drive. These tools provide users anytime access to the data they need from any device with an internet connection. Recently, Dropbox announced that its Dropbox Business product would be entering into a partnership with security vendor Symantec as part of a broader update to enhance its enterprise security credibility. Read More

How digital capabilities are shaping the future of banking

Financial services, and banking in particular, is an industry that has been and continues to be impacted dramatically by the evolution of technology. From mobile deposits and money transfers through apps to smart ATMs, a number of conveniences have been created that continue to shape customer expectations and loyalty. In fact, Business Insider recently posted an interesting summary of how device preferences for performing banking activities is changing.

bankingactivities_preferreddevices Read More

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