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Tech Orchard Tips Follow-Up: Device location reporting in AirWatch

Back in February of last year, we issued a blog post on device location reporting, a topic that often comes up among our AirWatch users. Last week, we received the following email from a client working to troubleshoot an issue that arose when trying to configure this popular functionality.

Hi Randy,

As per your article, I have set up for automatic request to check in for devices. I can see devices last seen but when I got to the location tab it says the device has not reported any location to AirWatch.

Regards,
M.P.

In case you run into a similar issue, we wanted to share some additional tips for ensuring that you can track your devices via GPS Location Services as noted in our response to the client:

Hello M.P.,

I am glad to hear that you read the article and applied it to your environment. There are a couple of things that could be causing the disconnect:

  • The Privacy settings in All Settings/Devices and Users/General/Privacy must be set properly for your use types (either BYOD or Company Owned).
  • The Agent settings for the device OS (Apple or Android) should be set to have the Background Refresh checkbox checked (for example, All Settings/Devices and Users/Apple/Apple iOS/Agent).
  • Location Services must be turned on for the device. For Apple devices, tap Settings on the home screen and then Privacy/Location Services, making sure that the AirWatch Agent is listed under the “Share My Location” section. Unless you have your devices managed under a DEP profile, you won’t be able to mandate that the user doesn’t turn that off on his/her own.

I hope the above helps. If you have any further issues or any questions regarding details, you may consider creating a support ticket with AirWatch.

Randy

Randy Crenshaw, VP – Mobile Technology
Tech Orchard, LLC

Do you have a question about your AirWatch console we can answer? Or, are you interested in learning tips about a specific mobility issue? Email Randy at randy@techorchard.com for assistance and you could be featured in an upcoming blog post.

7 simple ways to secure your smartphone

As we move more of our work and personal lives digital and carry all of it in our pockets, the struggle to secure your smartphone can often feel daunting and confusing. If you follow a few simple steps, you can protect yourself from the vast majority of threats that exist—both physical and digital.

Here are seven easy ways to secure your smartphone, plus a few special considerations for enterprise IT folks.

  1. Disk Encryption

In the event that your device is lost or stolen, encrypting your device prevents malicious actors from getting your private information. If you use an iOS device, automatically encrypt your phone by setting up a pin or passcode. If you use an Android device, head into your settings pane and setup full disk encryption. Android links a password or passcode to the encryption scheme, so even if someone were to copy your data, it would be useless.

  1. Automatic Updates

Apps make it easy to get work done, keep up with friends and play games on the go. Unfortunately, sometimes these apps leak information or expose vulnerabilities. Set your phone to auto-install new app updates to avoid security risks. An added benefit is that oftentimes these updates include speed improvements and new features.

  1. Up-To-Date Operating System (OS)

Apple and Google constantly make improvements to iOS and Android. Throughout the year, both release new OS versions. Download these updates as soon as available to take advantage of new security improvements, which often reduce the threat surface for attackers and remove known vulnerabilities.

  1. Screen Lock

Physical security is just as important as good digital hygiene. Since most devices today include biometric capabilities, like TouchID or other fingerprint readers, the pain of constantly entering your device password is gone. Set your screen to lock with the minimum amount of time available on your device—oftentimes 30 seconds. This will prevent someone from grabbing your phone and accessing your data if you step away from your device.

  1. Jailbreaking/Rooting

Some dubious websites provide guidance on how to root (Android) or jailbreak (iOS) your device. This allows you to customize your device more than the manufacturer intended. While this might seem nice at first, this compromises the entire security model of the phone and exposes you to malicious actors and security vulnerabilities. By rooting or jailbreaking your device, you could give someone complete control and access to your data without even knowing it. Avoid jailbreaking or rooting your device.

  1. Malicious Profiles

Configuration profiles allow your corporate IT department or school to make it easier to access specific resources, like email on your smartphone. Sometimes, nefarious websites attempt to install a profile without you knowing. Questionable websites claim to offer free access to apps, games, movies or other content to install a configuration profile on your device. These malicious profiles can give full access to your device and web traffic. Avoid installing configuration profiles that do not come from your corporate IT department or school.

  1. Avoid Insecure Public Wi-Fi

Using public Wi-Fi is a great way to get mobile access to the web and email without using your data plan. Unfortunately, malicious actors can snoop on this traffic from your mobile device. To prevent this, avoid using unknown public Wi-Fi when possible or use a free solution like Opera VPN. Opera VPN and similar apps are available in app stores and encrypt traffic moving from your mobile device. This means no one can snoop.

Special Considerations for Enterprise IT Administrators

If our organization runs a bring-your-own-device (BYOD) program, provides corporate-owned devices to employees or you are responsible for managing these devices within your organization, take note of some ways you can ensure security for your organization and employees:

  1. Use a product purpose built for managing mobile devices.

VMware AirWatch is a unified endpoint management (UEM) platform that allows your corporate IT department to manage iOS, Windows, Mac, Android and other devices in a single solution. AirWatch provides all of the tools IT needs to create and manage a mobility program:

  • Configure policies including app blacklists, Wi-Fi security, TLS enforcement and more.
  • Enforce a device-level passcode with complexity and history requirements.
  • Revoke access to company apps and data automatically if compliance policies are violated.
  • Enable device-level encryption, data encryption and hardware security policies.
  • Enforce containerization of business apps and data using native OS controls.
  • Monitor for malware threats or jailbroken devices and automatically remediate with a remote lock, device wipe or customizable device quarantine controls.
  1. Use an identity and access management solution with single-sign on (SSO) capabilities.

Reduce password pain for end users and strengthen your organizations security posture with an integrated identity and access management solution. VMware Workspace ONE combines identity and access management with UEM. This powerful combination eliminates the need for complex passwords with single sign-on (SSO), a unified app catalog and endpoint management powered by AirWatch.

This article originally appeared on the AirWatch blog.

Top 5 mobility predictions for 2017

Mobility Predictions for 2017

Each year, we take a moment to reflect on recent experiences helping companies discover meaningful mobility and detail our expectations in this space for the coming year. Below are not only our top five mobility predictions for 2017, but quick tips on how you can address them in your organization. Read More

Check Point identifies Gooligan, new Android malware campaign

After thorough research performed by our mobile threat prevention (MTP) partner, Check Point, a new and alarming type of malware campaign has been identified. Known as Gooligan, this malware is used to generate ad revenue on the Android platform. Check Point noted that as of the end of November, Gooligan had breached the security of more than one million Google accounts, with an additional 13,000 devices being impacted each day. Read More

Dropbox Business looks to increase enterprise security

As part of a comprehensive mobile strategy, many companies today choose to use one of a number of popular cloud-based file storage solutions, like Box, Dropbox or Google Drive. These tools provide users anytime access to the data they need from any device with an internet connection. Recently, Dropbox announced that its Dropbox Business product would be entering into a partnership with security vendor Symantec as part of a broader update to enhance its enterprise security credibility. Read More

How digital capabilities are shaping the future of banking

Financial services, and banking in particular, is an industry that has been and continues to be impacted dramatically by the evolution of technology. From mobile deposits and money transfers through apps to smart ATMs, a number of conveniences have been created that continue to shape customer expectations and loyalty. In fact, Business Insider recently posted an interesting summary of how device preferences for performing banking activities is changing.

bankingactivities_preferreddevices Read More

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